Skip to content

Our Priority is You

As part of our ongoing commitment to exceptional customer service, we regularly evaluate our relationships with our third-party vendors and service providers. Firms like ours work with custodians to ensure the safekeeping of client assets, along with administrative services such as processing transactions. Because of the significance of custodial relationships, we believe working with the best custodians is paramount.

After a thorough and rigorous vetting process, we are excited to announce a new strategic relationship with BNY Mellon | Pershing. We are confident this will allow us to best serve you and your financial needs going forward. As we continue to make progress with the transition, this resource page will help keep you up to date on:

  • The latest information regarding the transition, including the transition timeline 
  • How the transition to BNY Mellon | Pershing will benefit you 
  • Guides and resources you can download to better understand different components of the transition 
  • Frequently asked questions
  • Each communication we send you

More details on the transition timeline are forthcoming.

We will continue to communicate over the coming months to ensure a smooth transition with as minimal disruption as possible. As always, please reach out to your Johnson Financial Group advisor should you have any questions or concerns.

Latest Update

As we continue to make progress with the transition, there are several key updates we want you to be aware of:

Transition Paperwork

One of the first steps in the transition process is to open your accounts at BNY Mellon | Pershing. To do this, we are required to gather certain information and/or signatures from you and any other holders on your account(s). As your paperwork is prepared and ready to review, your Johnson Financial Group Advisor will reach out to you directly. This could happen any time between now and early October.

Download a copy of our detailed transition paperwork instructions below.

Automated Communications

Once we finalize and process your paperwork, we will open your account(s) at BNY Mellon | Pershing and you will begin to receive a series of automated communications. View more details on these communications below.  

Asset Transition Date

Your assets will NOT transition when your accounts are opened. We are working with BNY Mellon | Pershing on the date we will transition all client assets. More information regarding the timing of the transition of assets will be included in future communications.

Transition Paperwork Instructions

As we prepare for the transition of your wealth account(s), one of the first steps is to open your accounts at BNY Mellon | Pershing. To do this, we are required to gather certain information and/or signatures from you and any other holders on your account(s).

Your Johnson Financial Group advisor will be reaching out regarding your paperwork and when you should expect to receive them electronically, in-person or via overnight mail. Download a copy of the instructions below to help guide you through the paperwork and what forms may be included in your packet.

If you have any questions on the paperwork, please reach out to your Johnson Financial Group advisor.

What This Means To You

Key benefits of this transition include:

Key Benefits

  • The relationship with your Johnson Financial Group team will not change

  • An improved digital experience empowering you to make informed financial decisions with real-time account information and analytics

  • Greater ability to support complex planning needs with expanded investment options

  • Award winning, easy to understand statements and transaction reports

  • Streamlined proxy process

  • Ability to move funds intraday between bank and wealth accounts

  • No transaction fees

  • Industry leading platform that safeguards your personal financial information

  • View Complements Holdings

Description

  • Please know that your relationship with Johnson Financial Group will not change. You will continue to work with the advisors you know and trust.

  •  With the transition to BNY Mellon | Pershing, we will be able to provide an improved digital experience that will help empower you to make informed financial decisions by:

    1. Enhancing the online experience for you, including access to real-time holdings and transaction information. You will be able to view various documents such as statements, trade confirms, tax documents and account notifications.
    2. Providing more consistent, modern reporting of our investment recommendations crafted based on your goals.
    3. Putting your money to work faster by simplifying the process to open your account(s) and quickly address any issues that may arise with your account(s) over time.
  • We will be able to better support more complex planning needs with an expanded offering of Mutual Funds, ETFs and Donor Advised Funds (DAFs). A DAF is a simple, tax-smart solution for charitable giving.

  • BNY Mellon | Pershing's award-winning statements and transaction reports will assist you in better understanding and managing investments. Key benefits, include:

    1. The ability to access all your statements and reports through our Wealth Management & Trust portal
    2. Statements will more clearly define taxable and non-taxable investments to assist with annual tax planning
    3.  An enhanced, modern design to make it easy to understand and manage your investments.
  • Johnson Financial Group will assume voting on your behalf for all managed investments effective with the transition of your assets to BNY Mellon | Pershing. Our team of professionals will thoroughly review shareholder materials and vote with your best interests in mind. This will enable you to concentrate on what's most important to you.

  • With the transition to Pershing, you will have the ability to move funds intraday between your Johnson Financial Group bank accounts and wealth checking accounts.

  • You will no longer be charged transaction fees.

  • Access to BNY Mellon | Pershing’s leading-edge technology will help safeguard your personal financial information by staying ahead of latest cybercriminals.

  • If you have complements (alternative investments) with one of our partners as part of your portfolio, you will now be able to view these positions on monthly investment statements. You will also be able to access these statements online through our Wealth Management & Trust portal.

Online Portal

With the transition to BNY Mellon | Pershing, we will be able to provide an enhanced digital experience through our Wealth Management & Trust portal.

Through our portal, you will be able to access: 

  • real-time holdings and account activity
  • statements and tax documents
  • performance of your assets 
  • and more!

If you don’t have access to our portal or you’d like to review the benefits of online access, please contact your Johnson Financial Group Advisor. 

Automated Communications

Once your paperwork is finalized and processed, we will open your account(s) at BNY Mellon | Pershing. As your account(s) is/are opened, you may begin to receive automated communications under the email address: donotreply@digital.johnsonfinancialgroup.com or by mail.

Click here to view examples of these automated communications.

No action is required with these emails. We strongly encourage you to access our Wealth Management & Trust portal for real-time holdings, account information and all your documents. If you have questions on these communications, please contact your Johnson Financial Group Advisor.

Please know that your relationship with Johnson Financial Group will not change. You will continue to work with the advisors you know and trust.

As part of our ongoing commitment to exceptional customer service, we regularly evaluate our relationships with our third-party vendors and service providers. Firms like ours work with custodians to ensure the safekeeping of client assets, along with administrative services such as processing transactions. Because of the significance of custodial relationships, we believe working with the best custodians is paramount.

We are excited to announce a new partnership with BNY Mellon | Pershing whom we believe is the best qualified custodian for you going forward.

After a thorough and rigorous vetting process, we are confident BNY Mellon | Pershing will help us continue delivering the highest level of service and expertise to you.

BNY Mellon | Pershing will help us transform our business, maximize efficiency, and manage risk and regulation. They will provide our firm with the scale needed to grow our business through innovative solutions and technology as well as provide more efficient, high-touch customer service.

Key benefits of this transition for you, include:

  • The relationship with your Johnson Financial Group team will not change 
  • A more personalized experience that will help empower you to make informed financial decisions 
  • Greater ability to support complex planning needs with expanded investment options 
  • Award winning, easy to understand statements and transaction reports 
  • Streamlined proxy process 
  • Ability to move funds intraday between bank and wealth accounts o No transaction fees 
  • Industry leading platform that safeguards your personal financial information 
  • iCapital Holdings

See the What This Means To You section to learn more about the above benefits.

While no action is required on your end at this time, in the coming weeks we will need you to sign new custody account agreements and paperwork as part of the transition of assets. This process can be completed electronically, and we will assist you throughout the entire process. Your contract with us will not need to be re-signed.

We will be working closely with the BNY Mellon | Pershing team to ensure a smooth transition with as minimal disruption as possible. In a few weeks, we will be sending you further communication on the specific details and timing around the transition and actions you need to complete.

For most of our clients there will not be any tax consequences associated with the transition. There may be certain instances that we need to adjust some aspects of client portfolios due to the transition that may result in tax consequences. For those clients, our team will work to minimize those consequences as best we can.

Yes. We are transitioning all client assets to BNY Mellon | Pershing. We are working to determine the timing on the transition and will communicate more details in the coming weeks.

We are working to determine when we will transition client assets to BNY Mellon | Pershing. More specific details around the timing of the transition of account assets will be made available in future communications.

Have Questions?

We encourage you to contact your Johnson Financial Group Advisor if you have any questions.

Contact Wealth Support