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Accessibility Services

Making our website more accessible for all clients.

Mature couple looks at a laptop while relaxing on their couch with their pet dog.

Improving your user experience

Johnson Financial Group has an ongoing commitment to understand and serve the needs of our customers. We are working to enhance our site to increase accessibility and usability for all of our customers. Our accessibility efforts are based on the World Wide Web Consortium's (W3C's) Web Content Accessibility guidelines (WCAG) 2.0, Levels A and AA. We recognize that many of our customers use assistive technologies that need to interact with our website.

Some of the accessibility changes underway include:

All of these changes and more will make navigating our website with the assistance of a screen reader more semantic. For the best user experience, please use the latest version of web browser and assistive technology.

Servicing your account

For persons who are deaf, hard of hearing or have speech disabilities: You may contact us using the nationwide Telecommunications Relay Service by dialing 711.

Reporting an accessibility issue

Contact the Johnson Bank Customer Service Center at or call 888.769.3796 to describe the issue you're having. For persons who are deaf, hard of hearing or have speech disabilities, please dial 711 and have the operator connect you to our customer service line.