What to do right away

Taking action immediately is important to stop any further damage and to begin resolving any potential issues that could result from identity theft.

Steps to Resolve Business Fraud

close up of woman on serious phone call

Step 1: Contact Johnson Financial Group

  • Report any fraudulent activity on your accounts by calling us at 877.236.2739.
  • Review activity on all accounts including your checking, savings, credit card, debit card and loans, and look for unauthorized transactions, changed addresses, changed Personal Identification Numbers (PINs), or new cards ordered.
  • Close accounts that have been breached and reopen them with new account numbers, passwords, and PINs.
  • If you use online banking, change your username and password.
  • Put in place proper risk management services on your accounts.
Woman sitting at her office table working on a laptop and checking her mobile phone.

Step 2: Contact other businesses

  • Contact credit card companies, utility providers and other financial institutions where you also hold accounts.
  • Close accounts that have been breached and reopen them with new account numbers, passwords and PINs.
  • Follow up phone conversations with a letter or email.
A hand with a pen filling out an application

Step 3: File a report with federal and local authorities

  • A police report will lend credibility to your case when dealing with creditors who may require proof of criminal activity.
  • If your local authorities are not familiar with investigating information compromises, notify your local FBI office.
  • If personally identifying information has been compromised (ex. Social Security numbers, names, addresses), consult your law enforcement contact about timing of notification and what information can be included so it does not impede any investigation taking place.
man on phone at desk looking at computer

Step 4: Contact other agencies as appropriate

  • Notify the Postal Inspection Service if you believe your mail was stolen, redirected, or if you suspect you have been part of a scam involving the US Postal Service: www.uspis.gov/report.
  • “Report a Scam” through Better Business Bureau at www.bbb.org.
  • If the compromise resulted from the improper posting of personal information on your company website, immediately remove the information from your site and contact search engines to ensure they do not archive personal information that was posted in error. Also file a complaint with the Internet Crime Complaint Center at www.ic3.gov.
man drinking coffee seriously looking at laptop on desk

Step 5: Continue to carefully review all your accounts

  • Since fraud can take time to completely resolve, carefully review all charges and transactions appearing on account statements and online.
  • Report any discrepancies immediately.

Tools for Recovery and Resolution

download icon over tiled johnson cube

Identity Theft Resolution Log

Keep track of your fraud resolution activities.

helpful links icon over tiled johnson cube

Business Identity Theft Victim Action List

Take immediate action if you are a victim of business identity theft.

Additional Resources

Security Resources

Report a suspicious email

 

Security Contacts

Report Fraud
888.769.3796

Lost or Stolen Debit Card
888.769.3796

Related Resources