How to Use a Chip Debit Card
Your Johnson Financial Group VISA® debit card is embedded with a chip to protect your information.
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When your card is misplaced or lost, we encourage you to contact your advisor or the Johnson Financial Group Customer Support Center at 888.769.3796. Your advisor will work with you to review your account history, close the card, and order you a new or replacement card.
Yes. You can still use your card to get cash, check your balance and more. Be sure to insert the chip end of your card into the ATM with the chip facing up.
No. There are no additional fees to use your chip card.
If a merchant isn't using a chip‐enabled terminal, you can still swipe your card. You will sign the receipt or enter the PIN to complete your purchase.
Once you activate your new card, please destroy your existing card for security reasons.
You can use your chip card for in‐person or online purchases and ATM transactions.
While your card is in the chip‐enabled terminal, the embedded chip creates a one‐time transaction code. This prevents stolen data from being fraudulently used. If you remove your card too soon, your transaction will be canceled.
Every time you use your card at a chip‐enabled terminal, the embedded chip generates a one‐time transaction code. The code is virtually impossible to counterfeit and helps reduce fraud for in‐person purchases.
1 Visa’s Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail. PLEASE NOTE: If the merchant does not have a chip- enabled terminal, you can still swipe your card.
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