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MyJFG Resources

Information about MyJFG along with FAQs to help with your digital experience.

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To download the Android mobile app, click here.

To download the Apple mobile app, click here.

A User ID must be a minimum of 6 characters and must not contain a &, <, >

Password requirements include the following:

  • Must be between 8 and 99 characters.
  • Must contain at least 1 number.
  • Must contain a minimum of 1 lower case characters.
  • Must contain a minimum of 1 upper case characters.
  • Must contain a minimum of 1 special characters.
  • May not be the same as the last 12 passwords.
  • May not be the same as the current password.

If you've forgotten your password, you can select Forgot Password. You'll be prompted to enter your User ID. Choose an authentication method to receive your secure access code. Once you enter your secure access code, you can change your Password.

To ensure the most secure experience with MyJFG and the Johnson Financial Group mobile app, these are the recommended browsers and operating systems:

Browsers

  • Google Chrome v92, v92, v90 (Windows, macOS)
  • Mozilla Firefox v90, v89, v88 (Windows, macOS)
  • Microsoft Edge v91, v90, v89 (Windows)
  • Apple Safari v14, v13,v12 (macOS)

Mobile Operating Systems

  • Android 7.x and later
  • iOS 14.x
  • iOS 13.x
  • iOS 12.x (limited support)
  • iOS 11.x (limited support)

Please contact your advisor or the Johnson Financial Group Customer Support Center if there are questions.

If you have multiple logins for MyJFG or MyJFG and AccessJFG, you can use biometrics for one of the logins. For the other logins, the User ID and Password will need to be entered.

You must have access to at least one of the listed authentication methods to log in for the first time or register a browser device. If you need immediate access, contact your advisor or Johnson Financial Group Customer Support Center to add a new authentication contact method.

There are several possible reasons that you may need to register a browser or device again, including:

  • Browser settings are configured to delete cookies
  • Browser cookies for online banking were removed
  • You use a browser plugin that automatically removes browser cookies when you close the browser
  • Your account requires a secure access code each time you log in
  • You use a Symantec VIP Token for a secure access code when you log in
  • You log in with a different browser on the same registered computer
  • You deleted and reinstalled the mobile banking app

For a computer browser, you should delete all internet browser cookies or the browser cookies for online banking. See your browser help for more information.

On a tablet or mobile device, the registration information is automatically deleted when you remove the mobile banking app.

A one‐time secure access code is a randomly generated one‐time code we provide for you. You will enter the code to help prevent fraudulent transactions and unauthorized access to your accounts and financial information. Please remember, we will never call, email or text to request your one-time secure access code, PIN, Social Security number, password or User ID.

Using a one‐time secure access code is easy! A one‐time code is sent to you by a call or text message using phone numbers you have on record with us. Please remember you will need to be near your phone and the number you use must correspond to the current numbers we have on file for you. Once you receive the code, you'll be prompted to enter the one‐time security code to complete your login. You do not need to save the code.

The Online Activity Center contains all transactions initiated in online and mobile banking including checks deposited through Deposit a Check. It does not include transactions that you make by other means, such as ATM or debit card transactions. The Online Activity Center also shows the status of each electronic transaction as it moves from a drafted status to approved, then processed.

The Account Details is a record of processed and cleared transactions against your account from all sources. Account Details does not include transactions that have been drafted, approved, or canceled in online or mobile banking, only those that have already cleared or that will clear your account the next processing day.

You can place a stop payment on a check or a range of checks from the Menu and selecting Services and Stop Payment. You can also view checks you have stopped by going to Transactions and selecting Online Activity Center.

The Tracking ID is a unique identifier for each transaction created in online and mobile banking. It is a reliable way to reference a transaction. Tracking IDs appear in the transaction details in the Online Activity Center. When you use secure messages to inquire about an account or a transaction, the message automatically includes the Tracking ID.

Quick links are links that appear in the upper right hand side on your desktop or by clicking on More in the mobile app. These provide a quick and easy option to get to preferred actions within MyJFG.

You can send a secure message or question by selecting Message Center. You can compose a message or use the Ask A Question feature. The message recipient should be MyJFG Customer Service.

By selecting Documents from the Menu, you can view, download or print your PDF documents. Documents include your deposit, mortgage and consumer loan statements. Even though you may still choose to have a paper statement sent, you can still access an electronic statement via Documents.

You may choose to turn off paper statements for some of your accounts. There are accounts that may require a paper statement be delivered to you.  From the Menu select Services and Statement Delivery Preferences to choose your delivery method for the eligible accounts.

You can enable and disable alerts under Settings by selecting Alert Preferences. Alert options include, Account, Security, History, Online Transaction and Reminder alerts. Many of the security alerts have been enabled automatically to help protect you and your information.

 

Alerts are typically delivered in real time. Text message and email alerts are sent based on a specific event for alerts you've set up or those required for specific actions or transactions.

 

To receive a push notification, you will need to enable these notices. The push notifications can only be enabled in the Johnson Financial Group mobile app.

The short code and number for text message alerts and secure access codes is 86434.

An external transfer is a convenient way for you to move funds to and from Johnson Financial Group and other financial institutions.

External transfers typically take 1 to 2 business days to be completed.

From the Menu select Transfers & Payments and Add External Account. On the Add External Accounts page, do the following:

  • In the Account Number field, enter the account number at the other financial institution.
  • In the Routing Number field, enter the routing number of the other financial institution.
  • The image on the screen illustrates where the routing number is located on a check. If the account is not a checking account, verify the correct routing number with the other financial institution.
  • From the Account Type drop-down list, select the external account type.
  • Click or tap Submit to complete the addition of the account.

From the Menu, select Transfers & Payments and Verify External Account. The Account Verification page appears and you'll need to follow these steps:

  • Click or tap the account that you want to verify.
  • In the Verify Deposit Amounts area, enter the amounts of the two deposits that we made to the external account.
  • Click or tap Continue.
  • After verification, the external transfer account appears in the list of accounts that you can use in transfers.

You can view the list of external accounts you have added by selecting Transfers & Payments and Funds Transfers. Your external accounts will be listed as an option to select from in the to and from drop down menu.

Please note:  If you've linked an external account for MyFinance Manager and also want to move money to and from another financial institution you still need to add the account by selecting Transfers & Payments and Add External Account.

Transfer funds to another individual who has an account at Johnson Financial Group by entering the recipient's account information and last name. Customer to Customer transfers may be made between consumer accounts and from business to consumer accounts held at Johnson Financial Group.

From the Menu, select Transfers & Payments, Customer to Customer Transfer and Single Transfer. 

In the Enter Your Account Information section, enter the following information:

  • In the From Account drop-down list, click or tap an account.
  • In the Amount field, enter an amount to transfer.
  • In the Description field, enter a description of the transfer. (optional)

In the Enter Recipient Customer Account Information section, enter the following information:

  • From the Account Type drop-down list, click or tap an account.
  • In the Recipient Email Address field, enter the email address of the person to whom you are transferring the funds.
  • In the Last 4 Digits of Account # field, enter the appropriate information.
  • Select Submit to complete the transfer.

You may prefer to use Customer to Customer Transfers when you need to move money with higher limits and the individual has an account with Johnson Financial Group.

You may prefer to use Zelle to pay your friends, family or someone your trust using their U.S. mobile phone number or email address, make payments of $750 or less and send money quickly.

Both payment options should only be sent to individuals you know and trust. These options are also real time transactions.

To add a new payee within Johnson Financial Group mobile app, click on Menu, Transfer & Payments and Bill Pay. Within Bill Pay, select More and Add Payee.

To add a new payee within MyJFG online banking, click on the Left Hand Navigation Menu and select Transfers & Payments and Bill Pay. Within Bill Pay, select Pay Someone New.

Then, follow the remaining instructions to provide the details of your new payee. 

Only you can authorize payments. You can tell us who, when and how much to pay. Payments are issued electronically or via paper checks, depending on what your payee accepts. Both electronic payments and paper checks always include remittance information, ensuring that your payee can accurately record that a payment has been received for your account.

To cancel a payment, click Cancel under Pending Payments. This must be done at least 24 hours before the payment is to be processed. In the Johnson Financial Group mobile app, choose the Recent icon, tap Bill Payments and choose the payment and tap Cancel.

Bill Pay is available through MyJFG online or mobile banking. From the Menu, select Transfers & Payments and then Bill Pay. First, you'll need to choose a primary funding account. Then you can begin adding your payees.

Updates can be made to your Bill Pay funding accounts from the Menu, Settings and Bill Pay Funding Accounts. To update your default funding account online go to Bill Pay, More and Funding Accounts. In the mobile app, go to Bill Pay, More, Visit Bill Pay, More and Funding Accounts. 

No. The ability to directly place a stop payment on a bill payment in MyJFG is not available. To place a stop payment, contact the Johnson Financial Group Customer Support Center at 888.769.3796.

Yes. The maximum dollar amount per payment is $30,000, and the maximum amount per day for all combined payments is $50,000.

Yes. Payments can be made to government agencies. The following are examples of government agencies: • Municipalities • Student Loans • Court‐ordered payments. Although we offer this payment option, keep in mind that Johnson Financial Group has limited ability to research any problems with a payment made to a government agency, due to the government's strict adherence to the Consumer Privacy Act. Also keep in mind that these payments might not be processed by the government on a timely basis without the attachment of any required government forms.

You may choose to use Bill Pay to pay individuals and businesses, schedule a payment, pay someone who prefers an ACH or paper check, and send payments of a larger dollar amount.

You may prefer Zelle to pay your friends, family or someone your trust using their U.S. mobile phone number or email address, make payments of $750 or less and send money quickly.

 

No. Payments made using Bill Pay can only be sent within the United States.

Pop-up blockers in Safari and Firefox may prevent Bill Pay from displaying in MyJFG. Please review your settings or options to disable pop-up blockers for your browser.

Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes.1 With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.2  Johnson Financial Group does not charge any fees to use Zelle and can be accessed with MyJFG online and mobile banking.

Zelle is a great way to send money to family, friends and others you trust.2

Since money is sent directly from your bank account to another person's bank account within minutes,1 it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile phone number.

Neither Zelle, nor Johnson Financial Group, offers a protection program for any authorized payments made with Zelle - for example, if you do not receive the item you paid for or the item is not as described as you expected. If you have never met the person or aren't sure you will get what you paid for, we recommend you do not use Zelle as a payment.

You can send, request, or receive money with Zelle. To get started, log into MyJFG online or mobile banking, select from the Menu, Transfers & Payments, and then select Send Money with Zelle. Enter your email address or U.S. mobile phone number, receive a one‐time verification code, enter it, accept terms and conditions, and you're ready to start sending and receiving with Zelle.

To send money using Zelle, simply select someone from your existing Zelle contacts (or add a trusted recipient's email address or U.S. mobile phone number), add the amount you'd like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.1

To request money using Zelle, choose “Request,” select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit “Request.”3

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes.1

If you have not yet enrolled with Zelle, follow these steps:

  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select Johnson Financial Group.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile phone number where you received the payment notification—you should enroll with Zelle using that email address or U.S. mobile phone number to ensure you receive your money.

You can find a full list of participating banks and credit unions live with Zelle here.

If your recipient's bank isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

When you enroll with Zelle through MyJFG, your name, the name of your bank, and the email address or U.S. mobile phone number you enrolled is shared with Zelle (no sensitive account details are shared—those stay with Johnson Financial Group). When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle looks up the email address or mobile phone number in its “directory” and notifies Johnson Financial Group of the incoming payment. Johnson Financial Group then directs the payment into your bank account, all while keeping your sensitive account details private.

In order to use Zelle, the sender and recipient's bank accounts must be based in the U.S.

If your recipient has not yet enrolled with Zelle, the payment will remain pending and the money will not move from your account. If the recipient does not enroll within 14 days, the payment will expire, and the transaction will need to be made again.

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile phone number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. Neither Zelle, nor Johnson Financial Group, offers a protection program for any authorized payments made with Zelle.

Money sent with Zelle is typically available to an enrolled recipient within minutes.1

If you send money to someone who isn't enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient's account, typically within minutes.1

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.

If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please call the Johnson Financial Group Customer Support Center at 888.769.3796.

The short code for Zelle notifications is 20736.

Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. If you receive a message that says you are already linked to a different financial institution, you'll need to choose to use a different email address or U.S. mobile phone number or transfer your email address or U.S. mobile phone number to MyJFG online or mobile banking. Zelle only allows an email address or U.S. mobile phone number to be enrolled at one financial institution at a time. Please call the Johnson Financial Group Customer Support Center at 888.769.3796 for assistance.

Most personal deposit accounts (checking, savings and money market) are eligible for Mobile Deposit A Check. 

Yes. You will be limited to deposits of $6,000 per business day.

You will receive a notification by email when your deposit has been received and approved. If the deposit was declined, a reason will be provided.

If your deposit is received prior to 7:00 p.m. Central Time on a Business Day, the deposit will be processed on that same day. If your deposit is received on or after 7:00 p.m. Central Time or on a non‐Business Day, your deposit may not be processed until the next Business Day.

After you receive the Deposit Approval Notification via email, we recommend you securely store the original item for 10 Business Days after transmission to us. Promptly after the 10 Business Day retention period expires, you should destroy the original Item by first marking it VOID and then destroying it by cross‐cut shredding or another secure means of destruction. After destruction of the original Item, the image will be the sole evidence of the original Item.

If a deposit is returned, please do not re‐deposit the check with Mobile Deposit A Check. You will receive written communication from Johnson Financial Group if a deposit is returned.

You must download the Johnson Financial Group mobile app from Google Play™ or the Apple App Store. You also must have an iPhone, iPad or the Android phone to use Mobile Deposit. NOTE: Mobile Deposit is NOT available for Android Tablets at this time.

Have Questions?

Contact your advisor or the Customer Support Center at 888.769.3796