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Personal Protection

Keeping your personal and account information secure is our top priority. Understand how we protect you and your information.

A woman checks her smartphone on her walk to work.

Protecting Your Information

Digitally, on the phone or in person, we have multiple security measures in place to create a safe environment for your financial information.

Real‐Time Decisioning

We monitor debit and ATM account activity for any unusual activity, such as outofstate charges or an expensive purchase. If something unusual is detected, we may contact you to verify the charges. 

Account Alerts

Through MyJFG, you have the ability to set alerts so you can monitor any unusual activity on your account, or just keep an eye on your balances. Alerts can be sent through email or text, based on your preference. 

Identification Procedures

Enhanced identification procedures enable us to better protect your identity and accounts. You may be asked to provide identity verification information when opening a new account, cashing checks, submitting a change of address, or performing other transactions.

If necessary, we will request additional documentation for your security. By asking you questions and verifying your information, we confirm that we are working with you, our client. 

One-Time Secure Access Codes

In some cases, you may be asked to provide a one-time security access code logging in or before completing a transaction in MyJFG online or mobile banking.

This security access code may be sent via text message to your mobile phone (if one is on record) or via an automated phone call to a phone number on file with us. You simply receive the code and enter it where prompted, providing an extra layer of security for your accounts.  

Layered Security

Our comprehensive, multilayered security strategy addresses threats and vulnerabilities at each access point to reduce the risk and keep your data safe.

We partner with global firms to provide technology that is on the leading edge of security to ensure our systems are protected from continually evolving threats.

Our online systems incorporate SSL technology along with timeout and lockout features. 


All checks ordered through Johnson Financial Group are delivered using this secure and trackable shipping service to ensure that your personal information is protected. 

Zero Liability

Visa® guarantees that you won't be held responsible for fraudulent charges made with your Johnson Financial Group debit or credit card. Read more about Visa's Zero Liability1

VISA’s Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.

Additional Resources

Security Resources

Report a suspicious email


Security Contacts

Report Fraud

Lost or Stolen Debit Card

Related Resources