Act Quickly

Taking action immediately is important to stop any further damage and to begin resolving any potential issues that could result from identity theft.

Steps to Resolve Identity Theft

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Step 1: Contact Johnson Financial Group and any other financial institutions and/or creditors

Johnson Financial Group Customer Support Center | 888.769.3796

  • Report that you are a victim of identity theft.
  • Report any fraudulent activity on your accounts with Johnson Financial Group.
  • Review activity on all accounts including your checking, savings, credit card, debit card and loans. Look for unauthorized transactions, changed addresses, changed PIN or new cards ordered.
  • Close accounts that have been breached and reopen them with new account numbers, passwords and PINs.
  • If you use any online or digital solution, change your username and password.
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Step 2: Contact one of the three major credit bureaus

Equifax | 800.685.1111| equifax.com
Experian | 888.397.3742 | experian.com
TransUnion | 800.680.7289 | transunion.com

  • Report that you are a victim of identity theft.
  • Place a fraud alert on your credit file.
  • Confirm that the company will call the other two credit bureau companies.

Request a free copy of your credit report and review it carefully for fraudulent activity. If fraud occurred, notify the credit bureau and companies where fraud occurred.

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Step 3: Report identity theft to the Federal Trade Commission (FTC)

Federal Trade Commission | 877.ID.THEFT(877.438.4338) | www.identitytheft.gov

Create an Identity Theft Affidavit and personal recovery plan.

A hand with a pen filling out an application

Step 4: File a police report with your local police department or the police department where the theft occurred

Bring with you:

  • A copy of your FTC Identity Theft Affidavit
  • Any other proof of the theft
  • A government-issued ID with a photo
  • Proof of your address

Ask to have a copy or the number of the report.

Person sitting at desk working on computer and paperwork

Step 5: Contact other agencies as needed

Government Agencies, Social Security Administration, IRS, Postal Service and other companies | www.identitytheft.gov/Top-Company-Contacts

  • Notify the Postal Inspection Service if you believe your mail was stolen or redirected.
  • Call the Social Security Fraud Hotline if you suspect someone is using your Social Security number for fraudulent purposes.
  • Contact your local DMV office if you believe someone is trying to get a driver’s license or identification card using your name and information.
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Step 6: Continue to carefully review all accounts

  • Since fraud can take time to completely resolve, carefully review all charges and transactions appearing on account statements and online.
  • Report any discrepancies to the business immediately.

Tools for Recovery and Resolution

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Identity Theft Resolution Log

Keep track of your fraud resolution activities.

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Identity Theft Recovery Plan

Use the Federal Trade Commission's booklet to guide you through the recovery process.

Additional Resources

Security Contacts

Report Fraud
888.769.3796

Lost or Stolen Debit Card
888.769.3796

Related Resources