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Personal Identity Theft & Fraud

Understand the steps you should take to resolve and repair your identity if you become a victim of identity theft.

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Act Quickly

Taking action immediately is important to stop any further damage and to begin resolving any potential issues that could result from identity theft.

Steps to Resolve Identity Theft

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Step 1: Contact Johnson Financial Group and any other financial institutions and/or creditors

Johnson Financial Group Customer Support Center | 888.769.3796

  • Report that you are a victim of identity theft.
  • Report any fraudulent activity on your accounts with Johnson Financial Group.
  • Review activity on all accounts including your checking, savings, credit card, debit card and loans. Look for unauthorized transactions, changed addresses, changed PIN or new cards ordered.
  • Close accounts that have been breached and reopen them with new account numbers, passwords and PINs.
  • If you use any online or digital solution, change your username and password.
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Step 2: Contact one of the three major credit bureaus

Equifax | 800.685.1111|
Experian | 888.397.3742 |
TransUnion | 800.680.7289 |

  • Report that you are a victim of identity theft.
  • Place a fraud alert on your credit file.
  • Confirm that the company will call the other two credit bureau companies.

Request a free copy of your credit report and review it carefully for fraudulent activity. If fraud occurred, notify the credit bureau and companies where fraud occurred.

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Step 3: Report identity theft to the Federal Trade Commission (FTC)

Federal Trade Commission | 877.ID.THEFT(877.438.4338) |

Create an Identity Theft Affidavit and personal recovery plan.

A hand with a pen filling out an application

Step 4: File a police report with your local police department or the police department where the theft occurred

Bring with you:

  • A copy of your FTC Identity Theft Affidavit
  • Any other proof of the theft
  • A government-issued ID with a photo
  • Proof of your address

Ask to have a copy or the number of the report.

Person sitting at desk working on computer and paperwork

Step 5: Contact other agencies as needed

Government Agencies, Social Security Administration, IRS, Postal Service and other companies |

  • Notify the Postal Inspection Service if you believe your mail was stolen or redirected.
  • Call the Social Security Fraud Hotline if you suspect someone is using your Social Security number for fraudulent purposes.
  • Contact your local DMV office if you believe someone is trying to get a driver’s license or identification card using your name and information.
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Step 6: Continue to carefully review all accounts

  • Since fraud can take time to completely resolve, carefully review all charges and transactions appearing on account statements and online.
  • Report any discrepancies to the business immediately.

Tools for Recovery and Resolution

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Identity Theft Resolution Log

Keep track of your fraud resolution activities.

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Identity Theft Recovery Plan

Use the Federal Trade Commission's booklet to guide you through the recovery process.

Additional Resources

Security Resources

Report a suspicious email


Security Contacts

Report Fraud

Lost or Stolen Debit Card

Related Resources