Johnson Insurance Connect Online vs. Mobile
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Review these options to submit a claim:
- You can submit a claim online or through your mobile device with Johnson Insurance Connect. Select Submit a Claim to electronically send us the details, photos and important claim information in the event of a loss. Our claims advocate will then complete the claims process during regular business hours.
- Call Johnson Insurance at 800.236.5546 to report a claim. Our claims advocate will guide you through the claims process and answer any questions you may have.
- If you have a claim emergency after hours please call 800.236.5546. Our after hours service will take your information and in the event you need immediate assistance a Johnson Insurance representative will be notified to assist you.
- Call the insurance company directly. Many of the companies we represent will provide you with claims service in the event of an emergency or if you need after hours assistance.
Proof of insurance is required for many instances. You now have your Auto ID cards with a click of a button. Available online or on the app, click Auto ID Card and select the vehicles to view or email yourself a copy of the card. If you access the Auto ID card feature through the app, your card will appear on your phone.
When a change is submitted via Johnson Insurance Connect, a notice is sent to Johnson Insurance and will be processed by your agent. The agent will provide you with a confirmation once the changes are effective. For your protection, coverage cannot be bound or changed via voice mail, email, fax, or online via the agency's website, and is not effective until confirmed directly with a licensed agent.
You may find your vehicles or drivers listed twice if you have an Auto and Umbrella policy. The person or the vehicle is not covered twice by any policy. The listing of the vehicles and drivers is based on how the data is stored with the insurance company.
CSR 24 is the application that supports Johnson Insurance Connect. The automated responses sent from @CSR24.EMAIL are generated when you make a policy change, submit a claim, or request information from us. The emails confirm the request you submitted has been sent for review by your agent.
Click on Driver Changes to view the list of drivers on your policy. You may request to add and or delete a driver to the policy. Your request will be submitted to your Johnson Insurance personal service team and we will update your policy accordingly.
Click on Vehicle Changes to view a list of vehicles on your policy. You may request to add and or delete a vehicle on your policy. Your request will be submitted to your Johnson Insurance personal service team and we will update your policy accordingly.
Please refer to your policy information for resources on how to make a payment. Many of the insurance companies we represent provide multiple payment options. Please note changes submitted through email or Johnson Insurance Connect are not bound, amended or changed until confirmed by a licensed agent. We will reply to your request within the next business day of your request.
You may contact your agent via their direct phone number or email. Our team is also available Monday through Friday 8:00 a.m. to 5:00 p.m. by calling 800.236.5546 or emailing firstname.lastname@example.org.
Advisor and an Advocate
If the unexpected happens, service and responsiveness become as important as the dollar value of your coverage. Having an advisor on your side means you'll have a personal advocate working with you and looking out for your best interests while handling your claim.FIND AN ADVISOR to find a Johnson Financial Group advisor.