Positive Pay FAQs
Frequently asked questions to help you navigate Positive Pay.
Both ACH and Check exceptions will need to be decisioned by 1:00 PM CT.
No, alerts will come in on Saturday for Monday’s Exceptions, but you can wait until Monday to log in and make a decision on the exception.
Positive Pay will be an integrated Single Sign On within AccessJFG. Log on to AccessJFG and select the Positive Pay option within the Cash Management menu to access the integrated Positive Pay functions (Exception Processing and Adding Issued Checks). Click the Launch Advanced Options to connect to the full Positive Pay functionality.
All Positive Pay users must also have an AccessJFG profile due to Single Sign On connection between AccessJFG and Positive Pay. You can create an AccessJFG user profile that has no account or transaction entitlements other than Positive Pay. See the user guide “Creating Positive Pay & DepositPartner Users in AccessJFG” found in the Administration sections of the Client Resources page for instructions on how to create a Positive Pay only AccessJFG profile.
For new user setups, please allow up to two business days for the Single Sign On to be activated.
ACH Exception processing is now a two-day process. If you have an ACH Exception, you will see the transaction on your account on Day One. On Day Two, the exception will be available for you on the Positive Pay system to decide to Pay or Return.
If you are approving an Exception Decision, you must make your approval by 1:00 PM CT. If you are approving an issued item, you must approve that item by 10:00 PM CT on the day it is entered into the system. If the item isn’t approved by 10:00 PM CT, the item will be rejected and must be re-entered into the system.
A post-dated check is considered a valid, negotiable item as of the day it is written and signed regardless of if the written date on the check is in the future.
The field itself is not considered required by the system. However, if you contracted with JFG for payee matching and you don’t complete that field, your check will be an exception due to no payee match.
You can manually delete each check in the Check Search page. Otherwise, you can call our Support team at 888.769.3796 (option 2) and they can delete the entire file for you.
FTP check issue files will be loaded into the system within 15 minutes of transmission.
You can now generate your reconciliation statements at any time. See the Account Reconciliation User Guide in Client Resources for more information.
On the prior Positive Pay system, you needed to have a different definition for each account you uploaded checks into. In the new Positive Pay system, one definition can be connected to any of your accounts as you will choose the account you’re uploading into along with the import definition. Because of that, any duplicate file format definitions have been consolidated where possible. For more information, please see the Importing an Issued Check File in the Client Resources Page.
Contact our dedicated support team at
888.769.3796, option 2