COVID-19: Taking necessary precautions

Please contact us at 877.287.4431 Monday through Friday 8:00 am to 5:00 pm CT and we can review the status of your loan for relief assistance.

We have suspended late fees for personal loan payments for the month of April, 2020 to assist those most impacted by COVID-19.

Please call the number on the back of your credit card and we will be happy to work with you on fee waivers and payment relief assistance. We can also provide you with statement copies and rush card requests. As always, you can continue to manage your accounts online or via the mobile app.

Please contact us at 877.287.4431 Monday through Friday 8:00 am to 5:00 pm CT. We will make available a payment forbearance period of three months.

All foreclosure activity will be handled consistent with guidance contained in the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). For assistance or questions, contact us at 877.287.4431 Monday through Friday 8:00 am to 5:00 pm CT.

Please contact your advisor directly to discuss payment deferrals if your small business is facing financial hardship due to COVD-19. We can make available payment deferrals up to 90 days.

Please call the number on the back of your credit card. We will be happy to work with you on fee waivers and payment relief assistance. We can also provide you with statement copies and rush card requests. As always, you can continue to manage your accounts online or via the mobile app.

We are a preferred SBA Lender and are monitoring all programs that may become available to assist small businesses affected by COVID-19. Please contact your advisor to discuss available options.

For the most up-to-date information on COVID-19, visit the Centers for Disease Control and Prevention (CDC) website and World Health Orginization (WHO) website.

Follow these everyday preventive actions to help prevent the spread of coronoavirus:

• Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Avoid close contact with people who are sick.
• Stay home when you are not feeling well.
• Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.

Here are some of the most common indicators that the phone call or email you received is most likely a scam or attack.

• Any message that communicates a tremendous sense of urgency. Fraudsters are trying to rush you into making a mistake.
• Any message that pressures you into bypassing or ignoring our security policies and procedures.
• Any message that promotes miracle cures, such as vaccines or medicine that will protect you. If it sounds too good to be true, it probably is.
• Be very suspicious of any phone call or message that pretends to be an official or government organization urging you to take immediate action.

If you receive a suspicious email or text message, don't respond, click on any links, or open attachments. Verify the authenticity of any website before making a purchase or donation.

View our Security Center to learn more about how to protect yourself from fraud and identity theft. 

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