COVID-19: Letter from Jim Popp
Our hearts go out to the individuals, businesses and communities affected by the coronavirus (COVID-19) outbreak. Needless to say, our primary focus is – and will continue to be – the health and safety of our associates, our customers and the communities we serve. As this situation is evolving rapidly, we want to make you aware of some of the precautions we are taking to continue to serve our customers in a safe and prudent manner.
We are committed to serving our customers during this unprecedented time, and will do everything in our power to continue to operate with the same level of service and functionality that you have come to expect. We have contingency plans in place to limit disruptions that may result from situations such as this, and those plans are tested regularly to ensure the ongoing continuity of our business.
While our offices remain open for business, we are allowing our associates and customers to transact business remotely, by phone or online whenever possible. Many of our capabilities can be accessed online, through our mobile app or by using any of our branch drive-through windows. In addition, the vast majority of our customer-facing associates are equipped to provide services remotely as necessary.
HEALTH AND SAFETY
We continue to advise associates to remain at home if they are feeling ill or are unsure about their own health. We have restricted non-critical travel and have allowed associates to work remotely, when possible. We have instituted additional cleaning protocols for our offices and branch locations to help keep our office and public areas healthy and safe for everyone.
Finally, we are evaluating our large scale events and meetings through April 30th, and have canceled or will reschedule as necessary. We will continue to provide updates on future events as this situation unfolds.
We’ve created a COVID-19 Resource Center on our website with access to outside resources to inform our associates and customers as we learn more.
I especially appreciate the measured and reassuring article in today’s Journal Sentinel to help put things into perspective. We will continue to do our best to keep up with the guidance of the World Health Organization, CDC and state and local health authorities related to travel, quarantine, meetings and events, and will adjust our guidance accordingly.
Thank you for the trust you place in Johnson Financial Group every day. We value our relationship with you and are committed to doing everything we can to help you and our communities through this unprecedented situation. If you have any questions, concerns or if there is anything we can do to help you at this time, please reach out to your advisor or give us a call at 888.769.3796.
We wish you, your teams and your loved ones all the very best.
CEO, Johnson Financial Group