Making Connections with Our Clients
Virtually and in person, we remained available to serve our clients, while investing in technology and providing educational resources and updates every step of the way.
No matter how you choose to do business, we’re here for you.
We’ll adapt to your changing needs with service that’s most convenient and comfortable for you. Virtually or in person, we’re here when you need us; how you need us.
Navigating a New World
Helping our clients navigate through a pandemic.
Reaching Our Clients and Communities Virtually with Educational Resources and Updates
We guided clients through the pandemic and other challenges by providing educational resources, thought leadership and market/investment commentaries, as seen on our website and in publications like The Wall Street Journal, U.S. News & World Report and Bloomberg News.INVESTMENT COMMENTARY MARKETS & ECONOMY
Payment Protection Program
We completed funding through the government’s Paycheck Protection Program (PPP).
Already in 2021, over 900 clients have returned to us for another loan to provide the support they need to serve their clients through this unprecedented time in history. We’re proud to provide financial tools that allow small businesses to remain strong.
As the global pandemic impacted our world, we acted quickly to meet the needs of our clients. When it became clear local businesses needed help due to the economic changes, we jumped into action and provided assistance to over 2,200 businesses. From independent contractors to businesses with 400+ employees, we were here to make sure they could take advantage of PPP and other credit sources available to help through a challenging time.LEARN MORE about PPP forgiveness.
83,000 transactions per month
Associates handled 83,000 transactions per month in 2020, totaling nearly 1,000,000 transactions throughout 2020.
The team handled more than 60,000 COVID-related client calls to the Customer Support Center.FIND AN ADVISOR
>5,000 businesses guided
Through webinars and communication, we helped more than 5,000 businesses navigate the complexities COVID brought to their organizations, including regulation changes and insurance impacts.
We helped nearly 14,000 families protect their homes and belongings.
- We remained available by appointment, through our drive-ups and digital services, while increasing our commitment to technological advancements.
Our Digital Evolution
Our world is changing every day. We know how important it is for you to manage your finances inside your home or on the go. With a spirit of innovation and collaboration, our teams work tirelessly to enhance your digital experience so you can manage your finances with confidence – anytime, anywhere.
Service When and Where You Need It
- Online Access - Easily access all your banking, wealth and insurance accounts.
- Mobile Access - Download our mobile apps for your banking and insurance accounts to view transactions, transfer money, deposit checks and manage your insurance policies.
- Drive through locations - Visit us in one of our drive through locations.
- Connect - Chat with us virtually, by phone or through in-person appointment. Contact your advisor or the Customer Support Center at 888.769.3796.
Download the 2020 Annual Report
To view the full 2020 annual report, please click the button below to download.
For Johnson Financial Group, 2020 proved to be an extraordinary year – finishing with what could be the strongest financial performance in our history.LEARN MORE about Johnson Financial Group's 2020 Financial Highlights.
Our associates work together to do what’s right for clients and make a positive impact in the communities we serve.
We uphold a culture built on ethics and integrity, customer focus and accountability, respect and teamwork, family and community.
These values cultivate an environment that attracts and retains loyal, talented associates.LEARN MORE about how we connected with our associates during a pandemic.
Throughout 2020, we helped our clients navigate a new world. Virtually and in person, we remained available to serve our clients, while investing in technology and providing educational resources and updates every step of the way.LEARN MORE about how we connected with our clients during the pandemic.
Giving back is in our DNA. In 2020, we strengthened our community partnerships and gave where the need was greatest to address the challenges our communities were facing.LEARN MORE about how Johnson Financial Group gives back to their communities.
We look forward to continuing to make connections by investing in our associates, the client experience, technology and the communities we serve.LEARN MORE about the future of Johnson Financial Group.